FREQUENTLY ASKED QUESTIONS
Why shop at blackoutsdirect.co.uk?
We offer top quality blackout solutions: roller blinds, travel blinds, curtains, linings and fabric. Our customer service team has been dealing with soft furnishings for more than 30 years and are happy to help with any query you may have, whether the blinds or curtains are for your living room, bathroom or bedroom, office or TV/home cinema room.
With a great range on offer, we’re sure you will find the right solution for a better night’s sleep, privacy or shade. Buy your blackouts online and save money, time and energy.
Are my credit card details safe?
Here at Blackouts Direct we are fully committed to making your online shopping experience safe and secure. We only keep limited payment details for verification and fraud prevention, and we do not retain your credit card number so you can be sure that these details cannot be accessed by anyone, including Blackouts Direct staff.
We use an encrypted Secure Socket Layer (SSL) to protect your personal data.
Where do you deliver to?
We can deliver to any part of the United Kingdom and Ireland. Sometimes there may be a problem delivering to an address you provide. If that is the case we will contact you to discuss the options.
How much does delivery cost?
- Delivery is charged at £4.95 on orders to UK Mainland under £50. Delivery is free on all UK Mainland orders over £50
- Free shipping is for standard delivery, next working day*
- Highlands, Northern Ireland, Southern Ireland and off-shore Islands £9.99 (Free for orders over £100)
- Southern Ireland: Any duties or additional charges will be the customers responsibility. We have no control over these charges therefore we are unable to provide information.
*parcels over 1metre (Blinds) will be on a 48-hour service.
How long will delivery take?
We offer next working day delivery for orders placed before 12 noon. Orders placed after noon on Friday are delivered the following Tuesday, providing it is not a bank holiday.
Parcels over 1metre in length (blinds) are delivered on a 48-hour service.
The Highlands, Northern Ireland, Southern Ireland and off-shore Islands are delivered with a 48-hour service.
I’ve received the wrong products. What should I do?
We are sorry about that, please contact us here or telephone +44 (0) 300 303 1033.
My item has been damaged in transit. What can I do?
Our highly experienced carriers handle fragile goods every day and we’re confident that our robust packaging will prevent damage to any breakable items in transit. Despite our best efforts, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us here or telephone +44 (0) 300 303 1033, within 7 days and we will be happy to address any problems and help with the return and replacement of your order.
Take a look at our Returns Policy for further information on how to request a replacement or return goods to us.
How do I return an item?
You may return an item (this excludes, cut length fabric) as long as it is within 28 days of delivery for unwanted/incorrectly order goods.
Goods must be returned in new condition, and in their original packaging, intact.
A return delivery cost of £15.00 will be deducted from your refund, to cover the return delivery costs and handling.
Unfortunately we do not offer refunds on fabric which has been cut to a specific measurement, unless damaged or faulty.
In the event that you have received faulty goods, please contact us as soon as possible after delivery, and we will do our utmost to resolve your problem.
We might ask you to email image of the faulty product.
We will offer an exchange, replacement or full refund.
My order hasn’t arrived. Can you help?
You can track your order from the link on your order despatch email, supplied by the courier.
In the unlikely event that your goods do not arrive on time, please contact us here or telephone +44 (0) 300 303 1033 and we will be happy to investigate on your behalf to resolve any delivery problems. Proof of delivery can be provided by us if needed.
How are products priced?
Our prices are listed in pounds sterling and are inclusive of VAT. The price you are charged will always be the current selling price for the items you have ordered.
What payment options are there?
We currently accept payments using a credit or debit card.
It is not currently possible to pay using any other method, and we will only accept your offer to purchase a product or products from us where payment for such product is being tendered by a credit card or debit card, which is registered in the UK or Ireland. To keep up to date with our latest developments please subscribe to our email newsletter.
When is payment taken?
Payment is taken at the point of dispatch. You should receive an email confirming that your parcel has been despatched, and payment will be taken shortly afterwards.
For Paypal orders your account will be charged as soon as we receive your order, but payment is not taken until your order is dispatched.
When will my payment card be charged?
We do not charge your payment card until your order is being despatched from our warehouse. For Paypal orders your account will be charged as soon as we receive your order, but payment won’t be taken until your order is on its way to you.
Can I place a bulk order for my business?
Yes, we welcome business orders, however the products sold from this website are intended for sale, and for use by, domestic customers. However, as there can be special requirements for commercial use, please contact us here for friendly advice and solutions.
What happens if the product I ordered isn’t in stock?
Our website is designed to ensure stock availability is accurate. However there may, occasionally, be errors. If this happens we will contact you, and you will not be charged for items that are out of stock.
How do I cancel my order?
Once your order has been placed, it is not possible to cancel it prior to delivery. You will need to accept the delivery and return the goods to us for refund. Please click here for details of how to return items.
How can I find my password?
If you have forgotten your password, you can use the password recovery function on the login screen to request a reminder. Please note customer services are not able to reset passwords or provide them to you.
Why do I need to give an email address?
We need your email address in order to send you important information about your order confirmations and parcel tracking details. If you do not provide an email address you will not be able to order. If you provide a mobile number, you can also receive a delivery SMS.
Will I get a receipt?
Every order we send out will be accompanied by an itemised delivery note, which is also your VAT receipt. You will need your delivery note if you wish to return an item.
How can I contact customer services?
We hope that our FAQ help pages provide answers to your questions, but do not hesitate to contact our friendly customer service team here or telephone +44 (0) 300 303 1033 Monday-Thursday 8.30am – 4.30pm; Friday 8.30am -1.30pm.